Frequently Asked Questions

Popular Questions

Where are your products made?

Can I order sample fabric?

Do I pay for delivery?

When can I expect to receive my order?

Can I specify a delivery date?

Heston & Co Products

Where are your products made?

Are your products guaranteed?

Can I customise the style or size?

Can I order sample fabric?

Can I use my own fabric?

  

Orders

How do I order?

Do I pay for delivery?

What payment methods do you accept?

Can I use financing?

How will I know you have received my order?

Can I amend my order?

How do I track my order?

 

Delivery

When can I expect to receive my order?

Can I specify a delivery date?

Can I order now and delay my delivery?

Can I change my delivery date?

Do I need to be home to receive my package?

How does In-Home delivery and Setup work?

Will you remove my old bed and mattress?

 

Returns & Exchanges

My product arrived defective or damaged, what should I do?

How do I start a return or exchange?